Terms of service

1. Acceptance of Terms

By accessing or using the Sapphire RX website, services, or platform, you agree to these Terms of Use. If you do not agree, do not use our services.

2. Eligibility

You must be at least 18 years old and legally able to consent to medical treatment to use Sapphire RX services.

3. Platform Role

Sapphire RX is a technology platform that facilitates access to medical services provided by licensed clinicians through MD Integrations. Sapphire RX does not practice medicine or issue prescriptions. All care is provided by independent licensed providers.

4. Telehealth Services

By using our services, you consent to receive care remotely via telehealth. All communication is encrypted and HIPAA-compliant. Providers may refer you for in-person care if necessary. All telehealth services are conducted exclusively through MD Integrations. 

5. Prescription Fulfillment

All prescriptions are reviewed and approved by licensed providers through MD Integrations. Once approved, medications are dispensed by our pharmacy partner, including, The Pharmacy Hub ( located in Miami, FL).  All prescriptions require provider review and are issued only if medically appropriate. You must provide accurate health information and agree not to share, resell, or misuse prescribed medications.

6. No Guarantees

Sapphire RX does not guarantee outcomes, including weight loss or health improvements. Results vary by individual.

7. Payments and Refunds

By using our services, you agree to our Refund Policy. Prescription and telehealth services are non-refundable once processed. Subscription services may be canceled before the next billing cycle to avoid additional charges

8. Intellectual Property

All content and branding on this site are owned by Sapphire RX and may not be copied or used without written permission.

9. User Conduct

You agree not to submit false medical information, attempt to access services for others, disrupt the platform, or violate these Terms. Violations may result in suspension or termination of access.

10. Privacy

Use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

11. Limitation of Liability

To the fullest extent allowed by law, Sapphire RX’s total liability is limited to the fees you paid in the past 12 months. We are not liable for medical decisions, treatment outcomes, or indirect damages.

12. Indemnification

You agree to indemnify and hold harmless Sapphire RX from claims arising out of false information you provide, misuse of services or medications, or violations of these Terms.

13. Governing Law

These Terms are governed by the laws of the State of Tennessee. All disputes must be brought in Davidson County, Tennessee.

14. Dispute Resolution

All non-medical disputes will be resolved through binding arbitration administered by the American Arbitration Association in Davidson County, TN. You waive the right to jury trial and class action claims. Medical malpractice disputes may be handled through state court.

15. Changes to Terms

We may update these Terms from time to time. Continued use of our platform after any changes constitutes acceptance of the updated terms.