Shipping Policy
Shipping Policy
At Sapphire RX, all medications and products are dispensed and shipped by a licensed U.S. pharmacy partner following approval by a licensed medical provider.
Disclaimer: Sapphire RX does not prescribe medications or dispense pharmaceutical products. Sapphire RX facilitates connections between patients, licensed healthcare providers, and partner pharmacies. All prescriptions are issued by independent, licensed medical providers, and all medications are dispensed and shipped directly by a licensed U.S. pharmacy.
Order Processing
All orders are subject to medical review and approval. Once your consultation is completed and your prescription is approved, your order will be processed by our pharmacy partner.
Processing times may vary depending on provider review and pharmacy verification.
Shipping & Delivery
Once processed by the pharmacy, orders are shipped using two-day shipping. Delivery timelines begin after the order has been fulfilled and shipped by the pharmacy.
Please note that total delivery time may vary depending on medical approval, pharmacy processing, and carrier operations. Shipping timelines are estimates and are not guaranteed.
Shipping Address
Customers are responsible for providing accurate and complete shipping information at checkout. Sapphire RX is not responsible for delays or delivery issues resulting from incorrect or incomplete addresses. Once an order has been processed or shipped, we may not be able to make changes to the delivery address.
Delays
Delays may occur due to factors outside of our control, including pharmacy processing times, carrier delays, weather conditions, or high order volume.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at info@getsapphirerx.com within 7 days of the expected delivery date so we can assist you.
Questions
For any shipping-related questions, please contact:
info@getsapphirerx.com