Due to the nature of our services, all telehealth consultations, provider reviews, and prescription services are final and non-refundable once your intake has been reviewed or a prescription has been issued. This includes: - Time spent by licensed providers - GLP-1 prescriptions (semaglutide, tirzepatide, oral GLP-1s) - Other medications (e.g., NAD+, hair formulas) - Pharmacy processing and fulfillment
All prescriptions are custom-processed by licensed pharmacy partners and cannot be returned, exchanged, or refunded once fulfillment begins. If your medication arrives damaged or incorrect, please email info@getsapphirerx.com within 48 hours of delivery. We will work with the pharmacy to resolve any issues on your behalf.
If you believe you were charged in error or experienced a duplicate transaction, contact us at info@getsapphirerx.com. We will investigate and issue a refund if appropriate.
If your treatment plan includes automatic shipments or billing, you may cancel your subscription before your next billing date to avoid being charged. Charges for already-processed or shipped prescriptions are non-refundable.
Products purchased via affiliate links are subject to this same refund policy. Affiliates are not authorized to make guarantees or offer refunds on behalf of Sapphire RX.
To request a review of your situation, email info@getsapphirerx.com with: - Your full name - Order date - Description of the issue We respond to all refund-related inquiries within 2–3 business days.