We collect the following information when you use our site or services: a. Personal Information: - Name, date of birth, email, phone number - Billing/shipping address and payment info - Identity verification (if required) b. Health Information: - Medical history, medication use, labs, lifestyle data - Shared via intake forms and telehealth consultations c. Technical Data: - IP address, browser, device type, referral URLs, timestamps, usage behavior
We use your data to: - Facilitate telehealth services through MD Integrations - Coordinate prescriptions with partner pharmacies - Communicate about orders, services, and updates - Personalize your site experience and improve services - Prevent fraud, abuse, and security threats - Fulfill legal obligations and maintain records
We may share data with: MD Integrations providers; The Pharmacy Hub; HIPAA-compliant vendors (e.g., email, payment systems); legal authorities when required; successor entities in case of sale or merger. We do not sell personal data.
Sapphire RX and MD Integrations comply with HIPAA. All medical data is securely stored and shared only with those involved in your care. Administrative, technical, and physical safeguards are in place to protect your privacy.
We implement encryption, access controls, and secure storage. While we strive to protect all data, no system is 100% secure. You are responsible for maintaining password confidentiality.
If a data breach occurs, we will notify affected users within 72 hours when feasible via email or website notice. This includes breach type, response steps, and protective actions you can take.
a. General Rights: - Request access, correction, or deletion of your data - Withdraw marketing consent at any time b. California (CCPA/CPRA): - Know what data we collect - Request deletion - Opt out of data sharing - Contact: info@getsapphirerx.com, subject line “California Privacy Rights” c. Colorado (CPA): - Access, correct, or delete your data - Opt out of targeted advertising or profiling - Contact: info@getsapphirerx.com d. Virginia, Connecticut, Utah: - Additional rights to access, delete, correct, or obtain copies of personal data - Email with subject line “State Privacy Rights”
We do not knowingly collect data from anyone under 18. If discovered, we will delete such data promptly.
We may update this policy. Changes will be posted on this page, and material changes may be emailed or shown in-app.
Email: info@getsapphirerx.com Mailing Address: 116 Agnes Rd, Ste 200, Knoxville, TN 37919
Health information is retained for 6+ years as required by law. Other data is retained as long as necessary for service provision, legal compliance, and internal analytics.
You may access, amend, or request records of your health data by contacting info@getsapphirerx.com. We will respond within 30 days. You may also file complaints with HHS at www.hhs.gov/ocr/privacy/.
HIPAA Notice – Contact Information
If you have any questions about this HIPAA Notice of Privacy Practices, your rights, or if you wish to file a complaint, please contact our designated Privacy Officer using the information below:
Privacy Officer Email:info@getsapphirerx.com
Phone: 629-777-5619
Mailing Address:
Sapphire RX, Attn: Privacy Officer
116 Agnes Road, Ste 200, Knoxville, TN 37919
Residents of VA, CT, and UT have additional rights including access, correction, and opt-outs. Email info@getsapphirerx.com with "State Privacy Rights" in the subject line.
Sapphire RX's total liability for privacy-related claims is limited to the fees paid by you in the prior 12 months, except where restricted by law.
Disputes related to data use or privacy shall be resolved through binding arbitration in Davidson County, Tennessee, under Tennessee law. Class action and jury trial rights are waived. Regulatory complaints may still be filed with HHS, FTC, or your state’s Attorney General.
Sapphire RX uses cookies and similar technologies to help track items placed into your shopping cart, including when a cart has been abandoned. This information may be used to determine when to send cart reminder messages via SMS.
Text messaging originator opt-in data and consent will not be shared with or sold to any third parties.
18. Privacy Inquiries: For privacy inquiries, contact our Privacy Officer at info@getsapphirerx.com,
PH: 629-777-5619, or by mail at 116 Agnes Road, Ste 200, Knoxville, TN 37919.